Brits losing £1,200 a YEAR by not claiming refunds they’re entitled to

Ever avoided returning something? Or forgot to claim a refund? Well, it looks like you're not the only one.

New research has revealed that 60% of people don't like asking for a refund, and 37% just avoid refunds altogether, leaving them an estimated £1,200 short each year.

Many explained that it is due to being afraid of confrontation, while others claimed they didn't want to dishearten staff who had been overly kind to them when purchasing.

Digital rail platform Trainline commissioned the research as part of its new Delay Repay scheme, which prevents rail users from missing out on refunds or compensation they are owed.

Get exclusive celebrity stories and fabulous photoshoots straight to your inbox with OK!'s daily newsletter . You can sign up at the top of the page.

Trainline devised a plan to introduce the new online feature to its website and app when a study revealed Brits had missed out on £35million of compensation over the past year, with millions of journeys which were delayed or cancelled being eligible for reimbursement.

Milena Nikolic, chief technology officer at Trainline, explained: “Over £35 million of eligible compensation wasn’t claimed in the past year and we wanted to understand why.

"We were amazed to discover that one in four Brits didn’t know they were entitled to compensation if their train is delayed and almost half have never made a claim before.

“We’re delighted to launch the brand-new Delay Repay feature which is designed to help more of our customers get the money back they’re entitled to and support the government’s vision of a simple and easy compensation process.

"It will proactively contact our customers to make them aware that they’re eligible for compensation and it even gives an indication on how much they can expect to receive.”

The new study also alerted Trainline to the fact that many travellers are unaware that they are eligible to claim a refund, with 47% of adults having never applied or received a fee for a delayed journey.

27% said that being eligible to claim compensation for a delayed journey was new information to them, followed by 42% who admitted they had no idea how apply for a refund.

Others were aware of their refund rights, but had found the application process too complicated or had simply forgotten to submit a claim.

Delay Repay will "proactively contact customers to make them aware that they’re eligible for compensation" and will also, "give an indication on how much they can expect to receive".

For all the latest money saving tips, sign up to our daily newsletter here .

Source: Read Full Article