Three network goes down leaving customers without signal and internet connection | The Sun

MOBILE phone and broadband provider Three has gone down for hundreds of customers.

Issues with the network started being reported just after 2.30pm this afternoon, according to Downdetector.

By 3.04 there were 1,449 reported issues. As of 3.19 this had dropped to 878.

Nearly half the issues relate to customers having no signal while over 30% have no internet on their phones.

The vast majority of the problems stem from London.

A number of customers have taken to Twitter to share their anger at the outage.

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One person said: "Why is my signal down and I cannot use my phone???!!! I cannot do anything."

Another customer said: "Anyone having issues with Three today?

"WiFi keeps going down, usually spot on."

A third person added: "So Three network is down, we know now its not just us.

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"That's the #twitch streams out the window today."

It's not the first time Three has suffered an outage.

In December, the mobile and broadband provider went down at various locations across the UK.

At its peak, there were more than 900 reported issues.

In May, more than 3,000 customers were reporting issues with its network.

Can I get compensation if I have no phone signal?

There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.

But that doesn't necessarily mean you won't get any compensation if your signal cuts out.

Previously, Three has given customers up to £20 off their bills following a nine-hour signal failure.

You should keep a note of how long the outage lasts for, and any inconvenience it causes you.

If you have to spend any money due to the outage, make sure you keep evidence of that, too.

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To complain, you'll need to call Three on 333 or follow its formal complaints procedure.

The Sun has contacted Three for a comment.

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