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A heartbroken family have been left distraught after their pet dog’s ashes were burned in a communal chamber and scattered in a field 90 miles away in a huge crematorium mix-up.
Kim Bowers and Martin Conlon, along with their three kids, were gutted when their beloved pooch, Zeus, had to be put to sleep after he coughed up blood and was diagnosed with a tumour.
The couple paid £150 for the remains of the 13-year-old Mastiff to be to be returned to their family home in Fenton to be kept alongside the ashes of their Labrador Max, who died two years ago.
But the beloved pooch never made it home from the Cheltenham crematorium after CPC Pet Cremation Services admitted he had mistakenly been cremated with other animals, reports Stoke-On-Trent Live.
Kim, 31, said: "Zeus was the world's best dog and such a character. It was only a few weeks ago that he coughed up some blood and we both knew what it was.
"At that point he was still okay but he deteriorated so we took him to be put to sleep. We were devastated.
"The vet asked us what we wanted to do with him and we filled out all the paperwork for his ashes to be returned to us, and chose a casket.”
But Kim later received a phone call from the company, who explained Zeus was correctly labelled when he was picked up but mistakenly put in the communal chamber upon arrival.
"She said they were sorry and that they would put up a memorial plaque, and I could go there to see him but that's no good because it's in Cheltenham,” Kim continued.
"We are heartbroken. Zeus was our baby, he was the most loving dog. The kids adored him and he adored the kids. We have lost a member of our family.
"Mistakes like this shouldn't happen, it's the worst thing that could have happened. I don't want anyone else to have to go through this. Someone should be made accountable. This has broken us."
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CPC Pet Cremation Services has confirmed an investigation into the error is underway.
A spokesman said: "Whilst CPC is investigating the incident surrounding Zeus, we would like to offer our sincerest apologies for the distress caused to Zeus' parents Ms Bowers and Mr Conlon at an already incredibly difficult time.
“We will share the findings of the investigation with Ms Bowers and Mr Conlon once this has been completed."
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