‘Humiliated’ pensioners on mobility scooters rejected at McDonald’s drive-thru

A pair of pensioners have complained that they felt "discriminated against" after being told they could not used a McDonald's drive-thru on their mobility scooters.

Dian Rawlinson, 71, and Karen Moseley, 67, regularly treat themselves to cheeseburgers by visiting their favourite branch of the fast-food restaurant in Lincoln – on Outer Circle Road.

They order and receive their food by using the drive-thru service on their electric vehicles.

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But, having visited another McDonald's on Rope Walk in the East Midlands city this week, Dian and Karen were told by the restaurant's manager that insurance restrictions meant they could not collect their cheeseburgers while using mobility scooters in the drive-thru lane.

A dismayed Karen told Lincolnshire Live: "They shouldn’t have done that just because I am disabled in a wheelchair. I felt really upset about it all.

"I have got a license plate on the front of mine. It’s all registered."

The pair said they were told to wait outside, as they couldn't get their mobility scooters into the restaurant and struggle walking.

Someone took their order and brought their food out, which Karen said was "cold", adding: "We waited in the car park and a man eventually came out to take our order and brought it out. I felt humiliated."

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She explained that the two women had wanted the cheeseburgers to "line their stomachs" before taking medication.

They have subsequently complained to McDonald's, confused as to why it was not a problem at one restaurant but was at another.

Dian declared: "I was upset and hurt by it. I felt as if I was discriminated against because of my age. I am 71 and I have had a stroke. That’s why I find it difficult standing and walking around sometimes."

The Daily Star has approached McDonald's for comment.


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